The operating company behind local service businesses
We run the day.
You build the business.
Phones answered, schedules full, customers kept. Owners get to be owners.
- 30+ vans run daily
- 10+ locations
- 2 trades
One day, any trade
Same day. Different owner.
Vans break. Cleaners call out. The phone rings at 9 PM in every trade that runs on a schedule. Nothing about the day changes. What changes is who it lands on.
On the ownerSomebody calls out. The owner rebuilds the morning from the driveway and calls every client themselves.
On PillarWe see it first. By 7:15 the day is rebuilt and every client has heard from a person.
On the ownerThe phone rings mid job. Voicemail. They book with whoever picked up.
On PillarAnswered on the second ring, quoted from the price list, booked into the software the business already runs.
On the ownerA message from Saturday is still sitting there unread.
On PillarIt was answered Saturday, then followed up until it booked.
On the ownerA job runs an hour long. The next two clients are waiting and nobody told them.
On PillarBoth clients got a text before they noticed. The route is already adjusted.
On the ownerThe owner is quoting a stranger from bed, because if they do not, that customer is gone.
On PillarThe details are taken tonight. A person books them first thing. The owner is asleep.
What running the day means
Four things that used to land on the owner.
A franchisor gives an owner a brand headquarters. Nobody gives them an operating one. That is the seat we take.
- The phoneAnswered and quoted, including the hours the owner is on a job.
- The scheduleBooked, confirmed, and rebuilt on the mornings somebody calls out.
- The follow upThe customer who was going to rebook, before they quietly stop.
- The exceptionsThe complaint, the reschedule, the judgment call. The parts a tool cannot own.
Who we do it for
Crews in the field. Nobody at a desk.
Recurring visits on a route, and a schedule that collapses when one person calls out. Usually six to twenty people, and usually the owner is still answering the phone between jobs.
- A toolExecutes a task. Sends the reminder, logs the call. Nobody notices what it did not do.
- An answering serviceTakes the message. The quote, the booking, and the rebuilt day are still yours at lunch.
- A general managerOwns the outcome. The phone, the schedule, the follow up, and the judgment calls, with a name on them.
The morning every owner knows
For us, it is a Tuesday.
Somebody calls out at 6:40. By 6:52 the day is rebuilt and every client has heard from a person. That is what a rebuilt morning looks like, and putting it back together is the whole job.
Who is behind it
Two operators, one operating company.
Two people who run their own locations, and the team they built to run everyone else's.
Brandon Hall
Systems
Builds the operations behind it. Every integration, every automation, and everything that has to work at 6am.
Rachel Mantooth
Operations
Runs the delivery. She has run this exact day, on real routes, for years, and she is the reason it works.
Where this goes
A headquarters behind every local business.
Every crew in the field, in every trade that runs on a schedule, with a full day and someone answering the phone. Two trades so far.